Privacy Policy

Last Updated: October 2026

At Agape Medical Center, the privacy and security of your personal health information is our highest priority. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our facilities, use our healthcare services, or browse our website.

By providing us with your information, you agree to the practices described in this document.

1. Information We Collect

We collect information necessary to provide you with quality medical care. This may include:

• Personal Identification Information: Full name, date of birth, address, phone number, email address, and government-issued identification numbers (such as passport or social security number, where applicable for billing).
• Protected Health Information (PHI): Medical history, laboratory results, diagnoses, treatment notes, medical imaging (X-rays, MRIs), prescriptions, and vaccination status. This information is collected in both physical (paper) and electronic formats.
• Billing and Payment Information: Insurance details, credit or debit card information, and billing records.

2. How We Use Your Information

Your information is used exclusively for purposes related to your healthcare and the operation of the clinic, including:

• Patient Care: Providing diagnosis, treatment, and medical follow-up.
• Care Coordination: Consulting with specialists, laboratories, or imaging centers as necessary for your treatment.
• Billing and Collections: Processing payments with insurers or collecting directly for services rendered.
• Legal and Regulatory Compliance: Complying with local public health laws, fraud prevention, or judicial requirements.
• Internal Operations: Quality audits, staff training, and service planning.

3. Disclosure of Your Information

We do not sell or rent your personal information to third parties. We may share your information only under the following circumstances:

• With Your Consent: When you explicitly authorize us to share information with family members, other physicians, or specific third parties.
• Service Providers (Business Associates): With contractors who perform services on our behalf (for example, external laboratories, billing services, or cloud storage). These providers are contractually obligated to protect your information.
• Legal Requirement: When the law requires us to report certain diseases, gunshot wounds, or suspected abuse, as well as in response to a valid court order.

4. Information Security

Since the Turks and Caicos Islands do not have a comprehensive data protection law, we adhere to the highest standards of professional confidentiality and medical ethics. We implement administrative, technical, and physical security measures to protect your information, including:

• Encryption: Use of encryption technologies for electronically transmitted data.
• Access Control: Restricted access to your medical records only to authorized personnel who need it to provide your care.
• Staff Training: All our team members receive mandatory training on patient confidentiality and secure data handling.
• Records Retention: We maintain your medical records for the period required by professional practice standards and health regulatory authorities to ensure continuity of your care.

5. Your Rights

Although the Turks and Caicos Islands do not have specific “data rights” legislation as in other jurisdictions, we respect your rights over your medical information. You have the right to:

• Access: Request a copy of your medical records.
• Correct: Request correction of inaccurate or incomplete information.
• Confidentiality: Receive care without fear of unnecessary disclosure of your information (protected by the TCI Constitution and common law confidentiality principles).

To exercise these rights, please contact our administration office.

6. International Transfers

Due to the nature of our service, we may use cloud servers or technical service providers located outside the Turks and Caicos Islands. By using our services, you acknowledge that your information may be transferred to jurisdictions outside TCI. We take measures to ensure that such third parties maintain confidentiality standards compatible with our own.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The current version will be available at our facilities and on our website.

8. Contact

If you have questions about this Privacy Policy or how your medical information is handled, please contact:

Agape Medical Center
Millennium highway Provinciales 243
+1 (649) 241-0355
info@agapemedicalctin.com

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